Privacy & Cookies

1. Introduction

Orla McKeown Wellness is committed to protecting your privacy and handling your personal information with care, respect, and confidentiality.

This Privacy & Cookies Policy explains how your information may be collected, used, stored, and protected when you visit this website, submit an enquiry, book an appointment, sign up for emails, or use any services offered through the website.

2. What information may be collected

Depending on how you use the website or services, the following personal information may be collected:

• your name

• email address

• phone number

• address

• appointment and booking details

• information you provide in contact forms

• health or wellbeing information relevant to services

• payment-related information where applicable

• website usage information collected through cookies or analytics tools

3. How your information may be used

Your information may be used to:

• respond to enquiries

• arrange and manage appointments

• deliver services you request

• maintain appropriate client records

• send information relevant to your booking or enquiry

• send newsletters, updates, or marketing emails where you have agreed to receive them

• improve the website and user experience

• comply with legal or regulatory obligations

4. Health and sensitive information

Some services may involve the collection of personal information relating to your health or wellbeing. This information is treated with particular care and confidentiality and is only used where relevant and necessary for the safe and appropriate delivery of services.

5. Services for children and young people

Where services are provided to children, tweens, or teens, personal information may be collected from a parent or legal guardian for the purposes of booking, consent, and service delivery.

A parent or legal guardian must provide consent where required before services begin for anyone under 18.

Information relating to children and young people is handled with particular care and sensitivity.

6. Lawful handling of data

Orla McKeown Wellness will only use personal information where there is a proper reason to do so, including for providing requested services, responding to enquiries, meeting legal obligations, or where consent has been given.

7. Data sharing

Your personal information will never be sold.

Information may be shared only where necessary, appropriate, and lawful, for example with payment providers, booking systems, website service providers, or professional advisers. Information may also be disclosed where required by law or where necessary to protect someone’s vital interests.

8. Data security and storage

Reasonable steps are taken to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration.

Personal information is only kept for as long as reasonably necessary for the purposes for which it was collected, or where there is a legal or professional reason to retain it.

9. Your rights

You may have rights in relation to your personal information, including the right to request access to the information held about you, to ask for corrections, and in some circumstances to request erasure or restrict how information is used.

To make a privacy-related request, please contact Orla McKeown Wellness using the contact details below.

10. Marketing communications

If you sign up to receive newsletters, downloads, or updates, your contact details may be used to send you information about services, events, or resources.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting Orla McKeown Wellness directly.

11. Cookies

This website may use cookies and similar technologies to help the website function properly, remember preferences, understand website traffic, and improve performance.

Cookies are small text files placed on your device when you visit a website.

12. Types of cookies that may be used

Strictly necessary cookies
These are essential for the website to function properly.

Analytics or performance cookies
These help understand how visitors use the website, so improvements can be made.

Functionality cookies
These remember choices such as preferences or settings to improve your browsing experience.

Third-party cookies
Some website features, such as embedded videos, maps, social media tools, or external booking systems, may place cookies controlled by third parties.

13. Managing cookies

You can manage cookie preferences through the cookie banner or settings tool on the website, where available, and through your browser settings.

Please note that disabling certain cookies may affect how some parts of the website function.

14. Third-party services

This website may use third-party tools or platforms, such as booking systems, payment processors, email marketing providers, embedded content, or analytics tools. These third parties may process your data in accordance with their own privacy policies.

15. Changes to this policy

This Privacy & Cookies Policy may be updated from time to time to reflect changes in services, website functionality, or legal requirements. The most recent version published on the website will apply.

16. Contact

If you have any questions about this Privacy & Cookies Policy or how your information is handled, please contact:

Orla McKeown Wellness
wellnesscoachingireland@gmail.com